100% Satisfaction Guarantee

At Napa Sonoma Supply, your happiness is our top priority. We're passionate about creating moments of joy with every Napa Sonoma gift basket we send, that's why we stand behind every single one, no matter what. No questions asked, no fine print, no exceptions.

If something's not right, we'll make it right.
Replace it, refund it, or send you something even better, whatever it takes to keep the smiles coming.

What's Covered

Every wine gift basket, gourmet food gift basket, and corporate gift basket we send is backed by this guarantee. If your order arrives damaged, incomplete, or just isn't what you expected, we want to hear from you.

How It Works

1. Reach out within 30 days of delivery: email us at info@napasonomasupply.com or call (707) 287-2345.
2. Tell us what happened: a quick note and, if it's a damaged item, a photo helps us make it right fast.
3. We'll take care of it: a replacement, a refund, or a substitute basket, depending on what happened. 

Questions?

For process details, see our Refund Policy. For anything else, our team is here Monday–Friday, 9:00 AM–5:00 PM — just contact us.